PLEASE READ BEFORE BOOKING
Cancellation, Travel Credits & Terms
Clear choices and timelines for A Plus Trips group experiences and private international trips.
Policy version PAYMENT-LIFECYCLE-2026-09-26 · Effective September 26, 2026Travel plans are exciting. Your options should be clear.
By accepting the booking terms, paying a deposit, making a trip payment or approving a private-trip proposal, you confirm that you have read the version that applies to your booking. Historical acceptances remain tied to the version accepted at booking.
KNOW YOUR OPTIONS
Three different tools. Three different purposes.
CANCEL TRIPEnd your current booking. Compare an estimated cash refund with an estimated A+ Travel Credit before submitting. The deposit is excluded.
TRANSFER TRIPSame trip, different traveler. Request more than 60 days before departure. The receiver may make eligible upgrades but may not downgrade the transferred configuration.
EXCHANGE TRIPSame traveler, different eligible A Plus Trips trip. Request more than 90 days before departure. Approved exchanges transfer verified payments, including the original deposit, plus a separate $100 administrative fee.
Eligible Cancellation Amount
Verified successful trip payments−Actual nonrefundable deposit−Unpaid assessed late fees=Eligible Cancellation Amount
Failed, reversed, refunded, disputed, charged-back and unpaid future installments are not included. A paid late fee is already nonrefundable and is not deducted a second time.
01
A PLUS GROUP EXPERIENCES
Group Trip Cancellation Policy
Deposits
All group-trip deposits are nonrefundable. Deposits reserve limited space and cover administrative work and early trip arrangements. The actual deposit stored on the booking is excluded from the Eligible Cancellation Amount.
Official cancellation request
Cancellation requests must be submitted through the traveler’s A Plus Trips client portal. The official request date is the exact date and time the traveler completes both portal confirmations. Travelers may email help@aplustrips.com for assistance, but an email alone is not official when the portal is available. Submission places the booking under review and pauses payment actions. It does not immediately cancel the booking, issue travel credit, cancel supplier arrangements or issue a cash refund. A Plus Trips reviews the request, verifies the successful payments, actual deposit, applicable assessed late fees and policy window, then approves the final outcome through the admin portal.
Choose Cash Refund or A+ Travel Credit
The portal calculates both estimates from the Eligible Cancellation Amount and lets the traveler choose before the request is submitted.
180+ days before departureCash Refund: 75% · A+ Travel Credit: 100%
90–179 days before departureCash Refund: 50% · A+ Travel Credit: 75%
89 days or less before departureCash Refund: $0 · A+ Travel Credit: 50%
Percentages apply to the Eligible Cancellation Amount, not the advertised trip price. The estimate snapshot records the request time, payments, deposit, late fees, policy window, policy version and both outcomes shown to the traveler.
Approved travel credit
An approved travel credit is issued as a unique A Plus Trips coupon code tied to the traveler’s account and cancelled booking. It may be applied toward any eligible future A Plus Trips trip, subject to availability, current pricing and current booking terms. It expires exactly 12 months from the actual issue date. That period does not begin on the original booking date, cancellation-request date, original trip date or approval date unless approval and issuance occur together. Travel-credit coupons are currently applied in full to one eligible booking; partial-value redemption is not available.
Trip Transfer Policy
A transfer keeps the same trip but replaces the traveler. Requests must be completed more than 60 days before departure. At exactly 60 days or less, the booking is not eligible. The receiver inherits the booked package baseline and may make an eligible upgrade, but may not downgrade Single to Double Occupancy or Flight Included to Land Only. A Land Only booking may add an eligible flight package only when more than 60 days remain and inventory is available.
A $100 A Plus Trips transfer-processing fee applies per trip being transferred, not per traveler. Additional airline, hotel, vendor, supplier, name-change, fare-difference, or other transfer-related charges may apply. Payment of the fee does not itself complete the transfer.
Trip Exchange Policy
An exchange keeps the same traveler and moves verified value to a different eligible A Plus Trips trip. Requests must be made more than 90 days before the original departure. Only live, published, bookable trips with available inventory are offered. The replacement trip uses current pricing and available package, room and flight options.
Transferred valueAll verified successful trip payments, including the original deposit
Replacement costs moreTransferred value reduces the new trip balance; the remaining trip balance is paid under the approved plan
Replacement costs lessExcess becomes A+ Travel Credit, not cash, and expires 12 months from issue
Administrative fee$100, charged separately and never deducted from transferred value
Flight and room upgrades
Flight add-ons and room upgrades require available inventory and must be requested more than 60 days before departure. At exactly 60 days or less, these options are unavailable.
Shortened Trip Participation / Late Arrival / Early Departure
Travelers who cannot attend the full group trip may request permission to arrive after the scheduled start date, depart before the scheduled end date, or both. A Plus Trips must review and approve the request before alternate travel arrangements are made. Approval is not guaranteed and may depend on the destination, itinerary, accommodations, transportation schedule, activities, vendor requirements, group logistics, and other operational considerations.
Shortened participation does not automatically reduce the package price. Group trips are sold as complete packages, not by the day or as à la carte services. Accommodations, transportation, guides, activities, admissions, meals, photography, group services, contracted vendor costs, and other expenses may remain payable even when a traveler misses part of the trip. A modified price must never be calculated by dividing the package price by the number of trip days or applying an automatic per-day reduction.
Travelers should request shortened participation before booking whenever possible. Only A Plus Trips may determine and approve modified pricing based on costs that can actually be removed or adjusted. If costs cannot be reduced, a shorter stay may still be approved at the full published package price. Any approved modified package will document its price, inclusions, exclusions, arrival and departure arrangements, and traveler responsibilities before it is finalized.
A request made after booking may still be reviewed, but vendor commitments may prevent an adjustment. A confirmed reservation will not be silently repriced. Any approved financial change must use the authorized booking and pricing adjustment process and preserve the booking audit history. Existing cancellation, change, transfer, flight, accommodation, and vendor rules continue to apply.
Traveler responsibility for a shortened trip
A traveler who voluntarily arrives late or departs early may be responsible for alternate airport transfers, transportation to meet the group, additional hotel arrangements, meals, missed activities, schedule or flight changes, and other costs created by the modified schedule. A Plus Trips will identify known responsibilities when approving the request but does not promise alternate transportation or replacement activities unless specifically included in the approved modification.
A voluntarily missed activity, meal, transfer, accommodation night, tour, excursion, admission, photography session, transportation service, or other package inclusion has no automatic cash value. It is not automatically refunded, converted to Travel Credit or A+ Rewards, substituted, transferred to another traveler, or deducted from the package price. Any exception requires specific A Plus Trips approval.
Request review outcomes
After reviewing the itinerary, committed and recoverable vendor costs, transportation needs, and group logistics, A Plus Trips may approve shortened participation at the full package price, approve a specifically documented modified package price, request alternate dates, or determine that shortened participation is not available for that trip.
Late or missed payments
Each scheduled installment has a seven-calendar-day grace period beginning on its original due date. If the full installment remains unpaid after that grace period, one $25 late fee is assessed for that installment. The late fee is not charged per day, does not reduce trip principal, and is nonrefundable and non-creditable. If the payment remains unresolved ten calendar days after the original due date, the individual booking is automatically canceled for nonpayment. The cancellation is treated as traveler-initiated and becomes effective on the automatic-cancellation date. Future scheduled payments and reminders stop, and any refund or A+ Travel Credit is determined under the Group Trip cancellation schedule in effect for the booking.
Group Trip reinstatement
A traveler whose Group Trip booking was automatically canceled for nonpayment may select Request Reinstatement in the client portal. A request does not collect payment, reserve a space, or guarantee approval. A Plus Trips reviews current trip capacity, room and package availability, supplier restrictions, pricing and the booking’s payment history. If the space is filled or the original arrangements are no longer available, the booking remains canceled.
If approved, A Plus Trips places a temporary 48-hour hold. The portal shows an itemized amount consisting of the actual remaining past-due principal, all outstanding assessed late fees, a nonrefundable $100 reinstatement fee, and the payment-processing fee calculated on the amount being collected. Fees are recorded separately and only principal reduces the trip balance. The original final-payment deadline does not change. If the full reinstatement amount is not paid within 48 hours, approval expires, the temporary hold is released, and the booking remains canceled. Successful payment changes the booking to ACTIVE: REINSTATED and future reminders resume.
No-show and traveler-caused losses
No refund is provided for failing to appear, missing a flight or activity, arriving late, voluntarily leaving a trip, being denied boarding, passport or visa issues, failure to meet entry requirements, removal for unsafe or disruptive conduct or unused portions of the package.
If A Plus Trips cancels for business reasons
If A Plus Trips cancels the entire trip because of low enrollment or another business decision within our control, travelers may choose a transfer to another available A Plus Trips departure or a refund of eligible package payments received by A Plus Trips for services not provided. Any applicable refund will follow the refund-processing timeframe established for the traveler’s booking type under this policy. Separate purchases made outside A Plus Trips are not reimbursable.
If a vendor or outside event causes cancellation
If an airline, hotel, tour operator or other vendor cancels, or the trip cannot operate because of weather, government action, public-health events, civil unrest, natural disaster or another circumstance outside our reasonable control, A Plus Trips will seek available refunds or credits. The traveler will receive the recoverable amount or credit actually authorized by the vendor, less disclosed non-refundable fees and services already provided. A Plus Trips does not guarantee that a vendor will approve a cash refund.
02
PRIVATE INTERNATIONAL TRAVEL
Private Trip Cancellation & Refund Policy
Private trip planning is available only for international air travel requested at least six months in advance, with a minimum of four travelers. A Plus Trips does not plan domestic trips or cruises.
Consultation, planning and service fees
Consultation, research, planning and service fees are non-refundable once the applicable work begins. If A Plus Trips cancels planning before work begins, the fee will be refunded in full. If A Plus Trips ends the engagement after partial work, any unearned portion will be calculated and refunded.
Before vendor reservations are made
If the client cancels before any airfare, hotel, activity or other vendor reservation is purchased, A Plus Trips will refund 100% of uncommitted trip funds. Earned consultation, research, planning and service fees remain non-refundable. The refund will follow the private-trip processing timeline below.
After vendor reservations are made
Once money has been sent or a reservation is confirmed, each vendor’s cancellation and refund rules control that portion of the booking. The client will receive only the vendor funds actually returned to A Plus Trips, less any disclosed cancellation penalty, earned A Plus Trips fee, currency loss or payment-processing amount that is not returned. A Plus Trips is not required to advance a refund while vendor funds remain pending.
If the client cancels
The completed request timestamp establishes the cancellation request time. The existing Private Trip refund schedule remains separate from the Group Trip policy. After the non-refundable planning fee, airfare, committed vendor amounts, completed services and other nonrecoverable costs are deducted, the following percentage applies to the remaining Eligible Refundable Balance:
181 days or more before departure75% of Eligible Refundable Balance
121–180 days before departure50% of Eligible Refundable Balance
90–120 days before departure25% of Eligible Refundable Balance
89 days or fewer before departureNo refund
These percentages do not apply to money a vendor lawfully retains. A refund will never exceed the amount A Plus Trips can recover after non-refundable and earned amounts are deducted.
Private-trip travel credit
When cancellation is confirmed at least 121 days before departure, A Plus Trips may approve a one-time travel credit instead of a cash refund. The approved amount is issued as an A Plus Trips coupon code and expires exactly 12 months from its issue date. The replacement trip must meet current private-trip requirements, including international air travel, a minimum of four travelers and at least six months of planning time. Current pricing, availability, new planning fees and vendor terms apply. Unused credit is forfeited at expiration and cannot be extended, transferred, converted to cash or combined with another recovery for the same cancelled amount. Vendor-issued credits remain subject to the vendor’s own rules and expiration date.
Private Trip late payments
Each scheduled Private Trip installment has a seven-day grace period. If the full installment remains unpaid after the grace period, one $100 Private Trip Late Payment Administrative Fee may be assessed for that missed installment. It is not charged per day or per week, does not reduce trip principal, and is nonrefundable and non-creditable.
Automatic cancellation for unresolved nonpayment
If a scheduled Private Trip installment remains unresolved fourteen calendar days after its original due date, the Private Trip booking and planning engagement are automatically canceled. The cancellation is treated as client-initiated and is effective on day fourteen. Future scheduled payments, reminders and planning work stop. Payments already made are handled under this Private Trip Cancellation & Refund Policy, including all earned planning fees, committed vendor amounts, nonrecoverable costs and the applicable refund window.
No automatic Private Trip reinstatement
Private Trip cancellation does not include a portal reinstatement button or an automatic right to rejoin. Because private arrangements are custom and may involve released or nonrecoverable supplier commitments, the client may contact A Plus Trips to ask whether a new planning request can be reviewed. Any review is solely at A Plus Trips’ discretion and is subject to current availability, current pricing, supplier deadlines, new or repeated planning fees and updated booking terms. A review does not restore the original booking or guarantee the original itinerary, vendors, price or space.
No-show and client-caused losses
No refund or A Plus Trips credit is provided for a no-show, missed flight or activity, late arrival, voluntary withdrawal, denied boarding, passport or visa issue, failure to satisfy entry requirements, removal for unsafe or disruptive conduct or any unused portion of the private-trip arrangements. Any separate vendor credit remains subject to the vendor’s rules.
Changes requested by the client
Changes after proposal approval may require an additional planning fee. Airline fare differences, hotel rate increases, name-change charges and other supplier fees are the client’s responsibility. A request is not complete until A Plus Trips confirms it in writing.
Group size and lead traveler
If the group drops below four travelers, pricing and trip viability may change. A Plus Trips may issue revised pricing or end planning services if the minimum is no longer met. Each traveler remains responsible for amounts already committed in that traveler’s name. The lead traveler must share all deadlines, policies and approved details with the group.
If A Plus Trips cancels the private-trip engagement
If A Plus Trips cancels for a reason within our control, all uncommitted trip funds and any unearned planning fees will be refunded. Amounts already held by vendors remain subject to their rules, but A Plus Trips will assist with requesting all available refunds or credits.
AIRLINES, HOTELS & TOUR OPERATORS
Airline cancellations, schedule changes and refunds
Airline is merchant of record
Airline-initiated cancellations, schedule changes, disruptions, ticket credits and qualifying airfare refunds are handled directly by the airline under its policies and applicable law.
A Plus Trips is not the airline
A Plus Trips is not responsible for issuing a refund owed directly by an airline. When A Plus Trips is the merchant of record or is otherwise legally responsible, applicable airfare refunds are handled according to applicable law.
Vendor terms apply
Hotels, ground operators, activity providers, insurers and other travel vendors set their own rules for vendor-controlled services and credits.
Currency and processing differences
International vendors may refund in a foreign currency. Exchange-rate changes, bank charges and non-returned processing fees can change the amount received.
03
WHAT HAPPENS AFTER A CANCELLATION
Cancellation and credit timeline
Completed portal requestThe exact submission time is recorded, the booking becomes CANCELLATION REQUESTED, and future scheduled installments pause during Admin review.
Admin reviewAdmin reviews the same stored estimate snapshot the customer saw. If the approved amount differs, an adjustment reason is required and retained.
Approved Group Trip cash refundMay require up to 30 business days from the approved or effective cancellation date, excluding weekends and federal holidays.
Approved Private Trip refundMay require up to 90 business days from the approved or effective cancellation date, excluding weekends and federal holidays. This is a maximum processing period, not an intentional waiting period.
Approved A+ Travel CreditIssued through the existing credit ledger with source, issue date, expiration date, remaining amount and status. It expires 12 months from the actual issue date.
Business days do not include Saturdays, Sundays, federal holidays or days when the applicable financial institution is closed. A refund is considered initiated when A Plus Trips submits it to the original payment method. The stated processing period is A Plus Trips’ timeframe; the traveler’s bank, card issuer, payment platform or financial institution may take additional time to approve, post or release the funds. Holiday periods and banking closures may also cause delays outside A Plus Trips’ control. If the original method cannot accept the refund, identity and account verification may be required before another method is used.
APPLIES TO EVERY BOOKING
Important Terms & Traveler Responsibilities
Travel protection
Travel insurance is strongly recommended for every traveler. Travelers should consider trip cancellation, trip interruption, emergency medical care, medical evacuation, baggage, delay and supplier-default coverage, and should purchase coverage promptly after making the first trip payment when required by the chosen policy. A Plus Trips does not sell, provide, administer or select insurance and does not receive or decide claims. Travelers may independently review providers such as Allianz Travel Insurance, Travel Guard and Travelex Insurance, or compare policies through InsureMyTrip. These names are provided only as optional resources, not endorsements or guarantees. The traveler is responsible for reviewing exclusions, covered reasons, benefit limits and claim requirements directly with the insurer. Choosing not to purchase protection does not change this cancellation policy or make A Plus Trips responsible for otherwise non-refundable losses.
Force majeure and events outside our control
A Plus Trips is not responsible for a delay, change, interruption, cancellation, loss or additional expense caused by an event beyond its reasonable control. Examples include severe weather, natural disaster, fire, epidemic or public-health emergency, war, terrorism, civil unrest, government order, border closure, labor strike, transportation failure, utility or technology outage, supplier failure or bankruptcy, or another event that could not reasonably be prevented. A Plus Trips may change the itinerary, substitute comparable services, postpone or cancel affected arrangements when reasonably necessary for safety or trip operation.
When a force majeure event affects a booking, A Plus Trips will make reasonable efforts to request available vendor refunds or credits and will pass along amounts or credits actually authorized and received, less disclosed non-refundable amounts and services already provided. A Plus Trips does not guarantee a cash refund, does not advance money still held by a vendor and is not liable for unrecoverable vendor charges, missed work, outside reservations or other consequential losses, except to the extent required by applicable law. Travel insurance with cancellation, interruption and delay protection is strongly recommended.
Flights, schedules and baggage
Airlines control their schedules, aircraft, seating, baggage handling, rebooking, credits and refunds. A Plus Trips is not an airline and cannot guarantee flight times, routes, seat assignments, connections or baggage delivery. To the fullest extent permitted by law, A Plus Trips is not responsible for airline delays, cancellations, schedule changes, missed connections, denied boarding, lost, delayed or damaged baggage, or expenses caused by an airline disruption. Travelers must monitor airline notices, arrive on time, follow baggage rules and report baggage problems directly to the airline as soon as possible.
A Plus Trips will reasonably assist with information or a vendor request when the booking allows, but the airline’s contract of carriage and applicable passenger-protection laws control. Nothing in this policy waives a traveler’s legal right to an airline or merchant-of-record refund when one is required by law.
Personal belongings
Travelers are responsible for passports, money, jewelry, electronics, medication, luggage and all other personal property during the trip. A Plus Trips is not a storage provider and is not responsible for property that is lost, stolen, forgotten, damaged or left unattended, except to the extent a loss is directly caused by A Plus Trips’ gross negligence or willful misconduct and liability cannot legally be waived. Travelers should use hotel safes when available, keep valuables with them and obtain appropriate baggage or personal-property coverage.
Illegal, unsafe or disruptive conduct
Travelers must follow applicable laws, destination rules, vendor policies and reasonable safety instructions. Criminal activity, threats, violence, harassment, theft, fraud, possession or use of illegal drugs, weapons violations, deliberate property damage, or conduct that reasonably endangers or seriously disrupts another person or the trip is prohibited. A Plus Trips may immediately remove a traveler from an activity or trip, contact local authorities, notify a vendor or take other reasonable protective action. The traveler is responsible for resulting legal fees, fines, transportation, lodging, property damage and other costs. No refund or A Plus Trips credit is owed for services lost because of the traveler’s prohibited conduct.
Right to decline or end the business relationship
A Plus Trips may decline a new booking or end an existing business relationship when reasonably necessary because of nonpayment, fraud or suspected fraud, abusive or threatening communication, repeated failure to provide required information, material violation of these terms, illegal or unsafe conduct, harassment, a breakdown in cooperation that prevents proper trip planning, or a material risk to travelers, staff, vendors or the business. When practical, written notice will be provided.
Ending the relationship does not erase amounts already owed, vendor commitments or rights that cannot legally be waived. Any money remaining after earned planning fees, non-refundable deposits, completed services and committed vendor amounts are deducted will be handled under the applicable cancellation and refund provisions. A Plus Trips will not end a relationship for an unlawful discriminatory or retaliatory reason.
Documents and entry
Each traveler is responsible for a valid passport, visas, health documents and entry requirements. Booking names must match government identification exactly.
Price and availability
Quotes are not guaranteed until payment is received and vendors confirm the booking. Delayed payments, group-size changes and requested revisions may change the price.
Trip changes
Reasonable changes to schedules, hotels, transportation or activities may be made when necessary. A comparable substitution is not automatically a cancellation or a reason for a full refund.
Payment disputes
Contact A Plus Trips promptly so concerns can be reviewed. A chargeback does not cancel a booking or create a refund right beyond this policy, the signed agreement, vendor terms or applicable law.
No double recovery
A traveler may not receive both a refund and a vendor credit, insurance payment or chargeback for the same loss. Any duplicate recovery must be returned.
Official requests and written communication
Group-trip cancellation requests are official only when successfully submitted through the client portal while it is available. Refunds, credits, transfers and exceptions are valid only when confirmed in writing by A Plus Trips. Social-media messages and assistance emails do not replace the portal submission.
Photography, video and media use
A Plus Trips may photograph, film or otherwise record group and private-trip experiences through its team, hosts, photographers, videographers or authorized contractors. Unless a traveler opts out as described below, the traveler grants A Plus Trips permission to use the traveler’s name, image, likeness, voice and appearance captured during the trip for lawful business and promotional purposes, including the A Plus Trips website, social media, email marketing, digital advertisements, printed materials, trip recaps and future trip promotions. This permission is worldwide, royalty-free and does not require additional payment or approval of the finished material.
A traveler who does not want their identifiable image or voice used must email help@aplustrips.com before departure with the subject line Media Opt-Out and must also notify the trip host at the beginning of the trip. A Plus Trips will make reasonable efforts not to feature an opted-out traveler in posed, close-up or promotional content. Because trips take place in shared public and group settings, A Plus Trips cannot guarantee exclusion from every incidental background, crowd or live-event image.
An opt-out applies to future A Plus Trips use after the request is confirmed. It does not require removal of material already printed, published, distributed, scheduled or shared by independent travelers or third parties, although A Plus Trips will reasonably review a removal request for content it controls. Travelers may not use another traveler’s private or sensitive image for harassment, exploitation or unlawful purposes. A parent or legal guardian must provide any required media permission for a traveler under 18.
Acceptance
Payment or written approval confirms acceptance of this policy and trip-specific terms. If terms conflict, the trip-specific signed agreement controls for that booking.
Nothing in this policy limits a consumer right that cannot legally be waived. Questions? Email help@aplustrips.com before making a payment.
Return Home